New West Physicians

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Opinions

• Kevin Wagstaff

  Apr, 27 2018
  ★ ☆ ☆ ☆ ☆
  I'll preface this by saying I don't write many reviews. It takes a particularly terrible or outstanding experience for me.
  
  Do not go to New West Physicians. At least this location.
  
  I was referred there for a very personal/sensitive issue, so I was already a little anxious.
  
  It started with the very rude front desk lady. She gasped and gave me a very dirty look when I told her I had filled out most of the pre-patient paperwork, but had a question on a few sections. She saw that I had printed the forms on both sides of the paper and gave another sigh of disappointment and said "we can't accept this". Ok. Sorry.
  
  Then she asked if I had a co-pay, and I wasn't sure so I said "I'm not sure". She said "What?" in a very annoyed tone. So I repeated. Then she literally said "You don't know if you have a co-pay?". It was a new insurance plan for me and I honestly didn't know or forgot. It's usually on the card, but it wasn't for mine.
  
  Then I finally see the doc who (was clearly in a rush) walked in right away and asked a few canned questions about where I'm from, if I like it, blah blah. Which is fine, but when she incorrectly repeats back my answers a few minutes later, it tells me she really wasn't listening.
  
  My particular issue wasn't even really addressed, we sped through a series of questions, she gave some generic responses, she forgot I said I would like a physical so I reminded her of that, and just generally felt like she wanted to get to the next patient to make more money. I've never felt more like a number, getting rushed in and rushed out.
  
  Then on the way out, I was asked again if I have a co-pay, which I still didn't know the answer to.
  
  I honestly feel more valued when I go through a transaction at King Soopers or Sprouts. I've heard this isn't specific to this location, but just beware. Probably the worst doctor's office experience I've ever had.

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